Refund & Cancellation Policy

1. Free trials

Paid plans currently start with a 7-day free trial. Checkout collects a card but charges nothing today, and you will not be charged if you cancel before the trial ends. We email you a reminder about 3 days before the trial ends. One free trial per person: if you have subscribed before, you are charged immediately (and checkout says so). We do not offer paid or $1 trials. If you do not cancel, your subscription starts automatically and you are charged the plan price at the end of the trial, then at the start of each billing period until you cancel.

2. Cancelling

You can cancel at any time in Settings → Billing → “Manage billing”, or by emailing admin@prepvora.com from your account email. Cancelling stops all future charges. You keep paid access until the end of the billing period you have already paid for. Deleting your account is not the same as cancelling — please cancel your subscription first.

3. {{refundDays}}-day refund for new subscribers

If this is your first paid Prepvora subscription, you may request a full refund within 14 days of your first paid charge, for any reason. This is available once per person and per payment method. When the refund is processed, the subscription is cancelled and paid access ends.

4. Renewals and partial periods

Except as stated in this policy or required by law, renewal charges are non-refundable and we do not give refunds or credits for partially used billing periods, unused features or unused AI credits. You can avoid future renewal charges by cancelling before your next renewal date.

5. When we always refund

• Billing errors: duplicate charges, charges of the wrong amount, or charges made after you cancelled.
• Service failure: if the Service is unavailable for more than 72 consecutive hours because of a problem on our side, you may request a pro-rated refund or credit for the affected period.
• Removed features: if we remove a core feature of your paid plan during a period you have paid for, you may request a pro-rated refund of the unused part of that period.
• Termination without cause: if we close your account without cause, we refund the unused part of any prepaid period.

6. Score Guarantee refunds

Refunds under the Score Guarantee follow the conditions and claim process on the Score Guarantee page and Section 6 of our Terms.

7. When refunds are not available

We do not give refunds when an account is suspended or terminated because of a breach of our Terms or Acceptable Use Policy (for example, account sharing, scraping or fraud), except where the law requires. Promotional or discounted purchases may carry the conditions stated with the offer.

8. How to request a refund

Email admin@prepvora.com from the email address on your account with the subject “Refund request”, the date of the charge and (optionally) the reason. We acknowledge requests within 48 hours and decide within 7 business days. Approved refunds go back to the original payment method through Stripe. Banks usually post refunds within 5–10 business days; we are not responsible for delays by your bank, or for currency-conversion or foreign-transaction fees charged by your bank or card issuer.

9. Chargebacks

Please contact us before disputing a charge with your bank — it is usually faster. If you file a chargeback for an authorised charge that is not eligible for a refund, we may suspend the account while the dispute is open and may provide your usage records to Stripe and your bank to contest it.

10. Your legal rights

This policy does not limit any refund or cancellation right that consumer law in your country gives you and that cannot be excluded by contract. EU and UK consumers: you have a statutory 14-day right to withdraw from a digital-services contract. By starting to use a paid plan immediately, you ask us to begin performance during the withdrawal period; our 14-day refund for new subscribers above gives you at least the same protection. India: you may also use our Grievance Redressal process and the remedies available under the Consumer Protection Act, 2019.